Our experienced team are ready to help you; they can answer any questions about promotional products or ideas you have; even if you can’t find them in our catalogue or on our website.
They have attempted to answer the questions they get asked most often below. If your specific question is not answered please ask and we will find out for you!
Q. How do I place an order for promotional gifts?
Ordering is easy, having identified the promotional items you are interested in please enter the quantity and print colours required; and then select the "Ask for Quote" button at the bottom of the product information. Select “Continue shopping” to add further promotional items to your request or simply complete your contact details and select “send”. We will reply providing you with confirmed prices, estimated delivery time, payment details and instructions on how to confirm your order.
N.B. IF YOUR ORGANISATION REQUIRES YOU TO PROVIDE A PURCHASE ORDER IT IS YOUR RESPONSIBILITY TO PROVIDE THIS BEFORE THE ORDER IS PROCESSED. ONLY PERSONS AUTHORISED TO PLACE ORDERS SHOULD DO SO.
Q. What’s origination for promotional items?
Origination is a term used to describe the make-up process for printing plates, dyes, templates or embroidery jacquard discs. For multiple colour printing there is usually a small origination charge for each colour used in your logo or design. The origination charge is quoted separately as part of your first order; it is not usual for there to be an origination charge for repeat orders of the same promotional items.
Q. How long is the delivery time for promotional items?
Normally, most promotional items are delivered in two to three weeks from artwork sign off. But anything is possible, please ask!
Q. Do you have a minimum order quantity of promotional items?
Most promotional items will have a minimum quantity based on the cost effectiveness of the origination and set-up for the personalisation of the item. All our promotional items are listed with minimum order quantities, but again, anything is possible, please ask!
Q. Will I see a proof of my promotional items before supply?
Yes, we always send a proof via email for sign off before going into production of your promotional items.
Q. What is screen printing?
This is the most common method of personalising our promotional product ranges. Each colour of your design is put onto an individual screen. A screen is a frame with a precision woven mesh stretched tight over it. The screen is coated with a photo-sensitive emulsion and your image is burned onto it with an ultra violet light. Screen printing inks are then placed into the frame and the ink is pushed through the burned image to print the design onto the promotional products of your choice.
Q. What is engraving?
This type of marking process is produced by using a diamond-tipped tool to mark and etch into the material to produce your design. Engraving leaves a permanent design on the promotional product.
Q. What is foil blocking?
Foil blocking is referred to by many names; a few are embossing, gold blocking, blocking.
The print method involves a combination of heat and pressure applied via a block or die onto a coloured foil; this is stamped on to the promotional product. This method of printing is particularly popular for leather goods. It is not usually suitable for multicolour printing or designs with very fine detail.
Q. What is laser engraving?
Laser engraving can be used to decorate many promotional items but is mainly used on metals. It leaves a black or dark grey image on the metal surface. The process involves laser printing dots; very similar to the way your paper printer prints. Laser engraving can reproduce highly detailed graphic images. The finish is a high-quality marking that captures good detail of the chosen image
Q. What is embroidery?
Embroidery is a method of stitching a design or logo onto fabric; for promotional clothing, this is done using computer controlled embroidery machines. Firstly your design is "digitised"; a process which converts your design into a software language the embroidery machine understands. This code then controls the stitching of the design and the colours onto the promotional garments.
Q. What is print position?
Some promotional items have a number of different places where your personalised branding could appear. We will ask you to indicate if you have a preferred position; for example, on a business folder, you may want to have your logo printed in bottom right-hand corner or in the centre.